Translates policies and priorities into strategies for effective service delivery, provides strategic direction, and manages and monitors organizational performance.Manage and coordinate the implementation of strategic management services.

• To manage and coordinate strategic planning, reporting, monitoring, evaluation, and policy coordination services.
• To manage and coordinate the implementation of transformation programmes.
• To manage and coordinate the implementation of departmental special programmes.
• To manage the provision of communication and events management services.

This sub-programme is made up of the following units

• Communication Services
• Special Programmes
• Service Standards & Customer Care Services
• Strategy Management
• Communication Services
• ICT Management